Exchange Policy

Store Information
This website is owned and operated by TRADE TECH INC..

Company Name: TRADE TECH INC.
Address: 4540 CHIPMUNK RD, MIDDLEBURG, FL 32068, United States
Tax ID: 87-2146464
Phone: +1 5124156628
E-mail: info@tradetechus.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

1. Scope of Exchange Policy
This exchange policy applies to all furniture and home items purchased through the TRADE TECH INC. online store in the United States. After receiving a product, customers may request an exchange according to this policy.

2. Exchange Without Reason within 14 Days
Customers may submit an exchange request within 14 days of receiving the product. The product for exchange must be in original condition and may show only minor signs of use, remaining suitable for resale.

3. Exchange Conditions
The product must meet the following conditions for exchange:

No visible damage or breakage
Product must remain resalable
Complete packaging and accessories
Requests that do not meet these conditions will not be processed. Customers must ensure the product meets these criteria.

4. Exchange Process
The exchange process includes the following steps:

Customer submits an exchange request within the allowed period via customer service
Provide the order number and product name
Customer service confirms that the product meets exchange conditions
Customer returns the product to the provided address
We ship the replacement product to the customer
5. Customer Service Assistance
Customers may contact customer service via email or phone for instructions, logistics information, and necessary forms. Responses are provided within 24 business hours.

6. Submission of Exchange Request
Requests must be submitted within 14 days of receipt and include:

Order number
Product name
Product photos (if required)
7. Shipping Costs for Exchange
All shipping costs for eligible exchanges are covered by TRADE TECH INC.. Customers do not incur additional fees but must ensure secure packaging for the product.

8. Exchange Address
Products to be exchanged should be sent to:
4540 CHIPMUNK RD, MIDDLEBURG, FL 32068, United States

Ensure packaging is intact to prevent damage during transit.

9. Verification of Exchanged Products
Upon receipt, we will verify the product to confirm it meets exchange conditions, including appearance integrity, packaging condition, and assessment of minor usage.

10. Shipping of Replacement Product
After confirmation of compliance, the replacement product will be shipped within 1–3 business days. Customers will be notified of shipping details via email or phone.

11. Customer Obligations
During the exchange, customers must:

Provide accurate order and contact information
Properly package the product to ensure its safety
Follow the terms of the exchange policy
Ensure the product remains in original condition or shows only minor signs of use
12. Policy Updates
TRADE TECH INC. reserves the right to update this exchange policy at any time. Updates are published on the website and take effect immediately. Requests must follow the policy in effect at the time of submission.

13. Contact
For any questions regarding this exchange policy or process:

E-mail: info@tradetechus.com
Phone: +1 5124156628

We will respond within 24 business hours to assist customers with exchanges.

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Exchange Policy